If you looking for a complete Social CRM solution, then, definitely look at JitterJam.

Some benefits for your campaign
• Gathers information about social contacts — JitterJam collects the brand’s contacts from their social accounts (Twitter friends and followers, Facebook contacts, etc.) and automatically imports them into their JitterJam database.
• Social listening and engagement — Brands can create social searches to find conversations on the real-time web about their brands, their products, their markets, their competitors and more across a number of channels. JitterJam collects the results and stores them for the brand to review. Each of these conversations is immediately actionable. JitterJam also highlights the most important conversations for prioritization.
• List of key influencers — The integrated Jitterater Social Rating Engine estimates the influence and reach of individuals and assigns a numerical rating for each person based on the various elements of their social profile, including Twitter and Facebook accounts, blogs, websites, etc. This information is available for each social conversation found in the brand’s social searches and in each of the social profiles for the brand’s contacts.
• Puts privacy in the hands of the users — JitterJam has developed the Make Me Happy™ permission marketing system to let consumers set the rules of engagement — and to enable the brand to send only the information that each individual wants

Additional Feature summary
1. Jitterater™ Social Rating Engine: Rates influence and reach for each individual and allows brands to easily identify key influencers
2. Enhanced Make Me Happy™ Permission Marketing System: Create customized opt-in forms and pages for different channels, campaigns and markets
3. Streamlined User Interface and Social Search Hot List: Get to your most important conversations and contacts quickly and easily
4. Enhanced Metrics: Measure reach and impressions per message, identify those sharing your updates, more buzz and trend analytics
5. Additional Enhancements: YouTube, automatic database development, Twitter favorites and more.
JitterJam has four pricing tiers ranging from $290 to $1,290 per month. Pricing packages are based upon the number of social contact points in the database and the number of social searches that are defined/in use by the business.